Manafeth Mobility Solutions is committed to making the lives of people with disabilities as easy as possible. Our goal is to ensure your satisfaction with every purchase from Manafeth Mobility Solutions. If you need to return an item, we have a simple process to make the return seamless.

If you are not satisfied with your purchase, you can request a return or refund within 3 days of receiving your product. 

Eligibility Criteria for Returns:

To qualify for a return, the following criteria must be met:

• Unused Condition: The item must be unused and in the same condition as when it was delivered.
• Proof of Purchase: The proof of purchase must be included with the return.
• Report Issues Quickly: Any claims concerning shortages, damages, or other issues must be reported within 24-48 hours of receiving the product.
• Return Window: Products can only be returned within 3 days of delivery.
  

Some products, such as customized purchases, may not be eligible for returns.

Non-Returnable Product:

The following items cannot be returned:

• • Gift cards
  • Custom-made products
  • Certain health and personal care items
  • Bathroom Aids

• Downloadable software products

Custom Made Orders:

• No Refunds: Tailor-made products are non-refundable.
• Advance Payments: Any advance payments made for customized orders are non-refundable.
• Uncollected Orders: If a personalized order is not collected within 7-10 days from the order date, the product will be returned to the supplier. And there will be no refund of any advance payment.

Partial Refunds:

Partial refunds may be issued in the following cases:

• Items not in their original condition, damaged, or missing parts, not due to our error.
• Items returned after 3 days will need approval.

To process a return, please provide only proof of payment. Please do not send returns directly to the manufacturer.

Return Process

You want your return to be handled quickly and efficiently. Please follow these steps to make it happen: 

1. Request Return Authorization: Email us at info@manafethme.com or WhatsApp with your order number to request a Return Authorization (RA) for either a full or partial return.
2. Receive RA Number: We will email you the RA number and provide detailed return instructions.
3. Labeling Return Package: Clearly write the RA number on the outside of the return package for fast processing.
4. Return the product: Either hand it to our delivery person or drop it off at the location as instructed.
5. Processing the Return: Once the return is received at our warehouse, please allow up to two weeks for it to be fully checked before processing the refund.
6. Refund: We can issue a refund only to the bank account used for the purchase.

Collection of Returns

If you need us to collect a return, charges will be applied based on the product and distance. If product dismantling is required, an engineer service fee will be added to the standard collection charges.

Faulty Products

If your product is faulty and still under warranty, we will repair it for you. Please send the product to us. Please ensure that large items are properly safeguarded and boxed for safe transport.

Return Fees and Conditions:

• Once a return is arranged, you will be responsible for any collection or delivery charges based on the type of product and distance.
• We can process refunds once we receive the returned product in its original, unused condition. If the item is used or the packaging is damaged, we may deduct fees of up to 50% of the original price for loss of value.
• Returned items are subject to a restocking fee of 15-30% of the total order amount, whichever is greater. The restocking fee will be deducted from the refund amount.